Refund Policy

If you are a first-time subscriber to a creator's tier on NailFinder, you are eligible for a full refund if:

• Your refund request is submitted within 7 days of your initial subscription payment;
• You have not previously subscribed to the same creator's tier;
• Your account is in good standing and has not violated our Terms of Service.

To request a refund, contact us at [email protected] with your account email and the subscription details.

Subscription renewals are non-refundable. If you do not wish to be charged for a renewal, you must cancel your subscription before the renewal date. You can manage and cancel subscriptions at any time from your Billing settings.

Payments for custom nail art requests are non-refundable once a creator has begun work on your request. If a creator fails to deliver within the agreed timeframe, please contact support and we will review your case.

We may issue refunds outside of the standard policy at our sole discretion in the following circumstances:

• Duplicate charges due to a technical error;
• Unauthorized charges reported within 30 days;
• Creator account is permanently removed by NailFinder before content is delivered.

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer. NailFinder is not responsible for delays caused by financial institutions.

Filing a chargeback without first contacting NailFinder support may result in immediate account suspension. We encourage you to reach out to us directly — we are committed to resolving issues fairly and promptly.

For refund requests or questions about this policy, contact our support team at:

[email protected]

Please include your account email, the subscription or transaction in question, and a brief description of your issue. We aim to respond within 2 business days.